Policy & Procedures

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Note: We book for services requested and not by open appointment slots that may appear on the schedule.. You will receive an email to confirm if we Accept Or Decline the appointment request.  We do not color specialty colors on the first visit, you will have to book a consultation for any color other than black.

 

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Covid Procedures:  Jonathan Markel Salon require ALL staff and guest to wear a mask regardless of your vaccination status.  We ask that you bring 2 mask and shields ARE NOT acceptable unless it is over a mask, Service will be denied if there is any flu like symptoms, coughing, etc present. 

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Consulatations:  Consultations are given to all new customers. Clients looking to schedule for color must schedule a consultation before as we do not color hair that we have no history on. If booking for a consultation only there is a $30 consultation fee that would be deducted from your first full service visit if scheduled within 30 days .).  

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Cancellation/No Show:   Please inform us if you need to cancel at least 48 hrs prior to you appointment time. Failure to provide 48 hrs notice will result in a cancellation fee of $35 for your first cancellation, and a cancellation fee of 100% of your scheduled services for your second cancellation. We understand that some people may face what they consider an emergency however these policies are enforced on All cancellations. 

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Upon scheduling Square Appointments will remind you 24 hrs before your appointment and ask if you would like to cancel your appointment, however that does not negate the 48hr cancellation policy.

 

In the event of chronic cancellation/reschedule (2 or more) we may refuse to schedule an appointment time and request you come in as a walk - in basis, which will not guarantee you being serviced.

 

If you cancel a recurring appointment two (2) times or more you may be subject to lose your recurring time slot.

 

 

Lateness:  Please be aware that there may be another appointment scheduled after your appointment time, therefore late arrivals may subtract time away from your services and may not guarantee services being rendered which will be considered as a cancellation of service

 

 

Additional Services:   If services requested are more than what was scheduled for, the services will be performed only if time permits. Clients hair must be ready for service (i.e. combed thru, detangled, no braids, weave etc).  

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Pricing Policies:   Jonathan Markel Salon Inc, and its affiliates reserve the right to modify service prices without advance notice. No warranty or guarantees are expressed or implied as to the accuracy of the pricing on the web site with respect to the product and / or service pricing.

 

 

Payment Methods:  We accept cash, Zelle, Visa, Master Card, Discover and American Express. Checks are accepted on a case by case basis.

 

Returned Checks:  A returned check will result in a $30 service charge plus the face amount of the check to be paid immediately.

 

 

Children:   Children are loved, but for the safety and comfort of our clients and staff, please do not bring children who are not being serviced. Children who are being serviced must be willing and ready to be serviced. If a child is not able to be sit quietly and cooperate with the stylist than the service will need to be cancelled at the parents expense. We will not allow the salon to be subjected to a crying child.

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Waiting Area: The Jonathan Markel Salon waiting area is for clients only, unless when servicing a minor child in which case one adult must be present. 

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Loss/Damage:  Jonathan Markel Salon Inc. and its affiliates shall not be held responsible or liable for any damage or loss to personal belonging.

 

Snacks:  Jonathan Markel Salon will occasionally serve drinks and snacks and we ask that each client limit this to one drink and one snack per visit